“Products Returned” are products that were returned to the website www.lukadoncic.com and have defects (damaged packaging, damaged clothing or footwear, etc.). The type of defect or condition of product is described next to each product and also in the invoice. We inspect all the Products Returned in order to ensure their proper functioning. For this reason, the warranty period is different (this applies to products for which the warranty is issued) and is written next to each product from the category “Products Returned” and specified in the invoice, and begins with the day of purchase of the ‘Product Returned‘. 

As we are extremely careful when packing shipments and have strict protocols, it is very rare to find that a shipment is not complete. In order to avoid exploitation, we have secured ourselves by weighing the contents of the parcel together with the packaging very carefully. Therefore we kindly ask you to send us a photo of the sticker on the parcel which shows the exact weight of the parcel.

According to the information provided we will resolve your case as soon as possible. All returned items should be sent in their original condition and packaging where possible, including tags. If you return an unwanted item and an item requesting a refund within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. We aim to refund you within 14 days of receiving the returned item.

Products categorised as ‘Products Returned’ cannot be returned or exchanged for the same or new item without extra payment; it is possible, however, to exchange them for the same or another product of equal value (or by paying the difference). If the product is not functioning, the customer shall be entitled to withdraw from the contract within the same period of time as it applies for all other products or warranty repairs.

Your return label will require you to return the item at your own expense. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed. Address for returning packages is LD7 d.o.o., Prusnikova ulica 104, 1000 Ljubljana, Slovenia.

The provider shall try to deliver the goods ordered as quickly as possible. When the order is submitted, the provider verifies if the product ordered is in stock. If the product is in stock the provider will prepare the order to be delivered to the address in the shortest possible time. If the provider cannot prepare the product for delivery to the address because of unforeseeable reasons, you will be informed of this through contact details provided when you submitted the order. In the case there is no one to take delivery of the package when the order is delivered to the address provided, the provider will contact you again and you will agree a different date for the acceptance of delivery. The official time limit for the delivery of ordered goods to the address is 3 to 14 business days. During weekends and holidays the delivery time takes longer. Upon accepting the goods ordered you must sign the delivery note in order to confirm that you have received and inspected the goods, that the goods are undamaged and without visible defects. The provider will deliver the goods or services within the agreed period of time. Our contractual partner for deliveries in Slovenia is GENERAL LOGISTICS SYSTEMS, logistične storitve d.o.o. (GLS); however, the provider reserves the right to choose another delivery service when it believes that the order could be delivered in a more efficient way.